Privacy and Personal Data Policy

This is version 1.1 of our Privacy and Data Policy, updated September 2022.

If you have any questions about this Policy please email


This policy sets out how personal data is collected and handled by Paul Hatchett Consulting Limited ('PHCL', 'we', 'us' or 'our'). This includes data collected for marketing, when you sign up for a newsletter or download, when you purchase or use our services, when you participate in promotions, and use of the website (referred to in this policy as the ‘Site’), and other activities.

We take your privacy seriously and we ask that you read this Policy carefully. It contains information about how we collect, process, store and protect your personal data through your use of the Site, including any data you may provide through the Site.

Paul Hatchett Consulting Limited is the controller and responsible for this website and its registered address is at Finchale House (Ground Floor), Belmont Business Park, Durham, DH1 1TW, United Kingdom.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues ([]( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.


Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data may include first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

  • Contact Data may include billing address, delivery address, email address and telephone numbers.

  • Financial Data includes bank account and payment card details.

  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

  • Usage Data includes information about how you use our website, products and services.

  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (such as details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.


We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • apply for our products or services;

  • create an account on our website;

  • subscribe to our service or publications;

  • request marketing to be sent to you;

  • sign up to download documents or material;

  • complete a survey;

  • participate in a promotion; or

  • give us feedback or contact us.

  • Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy for further details.


We will only use your personal data when the law allows us to. We determine the lawful basis based on the purposes for which we have collected your personal data. The legal grounds for processing your personal data are:

  • When we process a request or query you submit via the ‘contact us’ section of the site, and to provide you with a response.

  • To administer and protect the site, including troubleshooting, data analysis, testing, maintenance, and the reporting and hosting of data.

  • When we use technical data and data analytics to monitor and improve our site and user experience.


Should you subscribe to our mailing list and we contact you about other products and services we think may be of interest to you. You have the right to withdraw your consent at any time by unsubscribing (either by clicking the unsubscribe link in the footer of each email campaign or by emailing requesting to be unsubscribed).


No personal data is shared with any third parties outside of PHCL without your permission, with the exception of the company that operates this Site, in accordance with the purposes detailed in the ‘**Use of Your Personal Data’** section above.

We do not transfer your personal data outside of the UK.


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties on a need to know basis. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach when we are legally required to do so.

However, you should be aware that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the internet.


We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

In some circumstances, you can ask us to delete your personal data. Please see the ‘**Your Legal Rights**’ section below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.


Under certain circumstances, you have rights under data protection laws in relation to your personal data. Depending on the personal data collected, you may have one or more of the following rights:

  • Right to request access to your personal data;

  • Right to the correction of your personal data;

  • Right to request erasure of your personal data;

  • Right to object to the processing of your personal data;

  • Right to request a restriction to the processing of your personal data;

  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please email with the subject line “Subject Access Request”.

You will not normally have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


This Policy does not cover links within our Site linking to websites not managed by us. If you follow a link to a non-PHCL website, please note this Policy does not apply and you should familiarise yourself with that company’s own privacy policy. We do not accept responsibility or liability for the content of those websites nor information you supply to those websites.


Cookies are small files saved to a user’s computer that track, save and store information about the user’s interactions and usage of a website. This allows the website to provide the user with a tailored experience within the website. This Site uses cookies to remember you and your preferences and protect your security, and the Site uses tracking software to monitor visitors to better understand how they use the Site. This software is provided by Google Analytics which uses cookies to track visit usage, but will not store, save or collect personal information.

Other cookies may be stored on your computer by applications (apps), technologies or sites that are owned by and/or operated by other parties, including third party websites that are linked from our Site. The relevant third party’s cookies policy should be reviewed regarding their collection, storage and sharing practices.